Reference

Terms That Keep Your Account on Track

Every action on mh88 — from opening your account to moving funds via JazzCash, Easypaisa, or Raast — is covered by these terms. Read them before you start, so you know exactly where you stand and what to do if something needs sorting.

Account eligibility rulesWallet and payment conditionsDispute and closure processUpdates and notification policy
mh88 Terms That Keep Your Account on Track
HOW WE HANDLE YOUR DATA

Data, Security and Account Retention

Your account data is stored with encryption at rest and in transit. We keep transaction records for as long as required by applicable regulations, and we do not share your personal details with third parties outside of payment verification partners like JazzCash and Easypaisa for the sole purpose of processing your deposits and withdrawals.

Data Access Requests

You can request a copy of the personal data we hold on your account. Submit the request via email with your registered number and we will respond within the timeframe applicable regulations require.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the account pages perform. You can adjust cookie preferences from the privacy settings inside your account.

Account Security

Your account is protected by OTP verification on login. If you receive an OTP you did not request, contact support immediately and we will lock the account and walk you through recovery steps.

Requesting Changes

To update your registered mobile number, linked wallet, or contact email, go to Account Settings, submit the change, and verify via the OTP sent to your existing number before the update is applied.

CONTACT YOUR ACCOUNT TEAM

How to Reach Us About These Terms

If a clause is unclear, a transaction needs explaining, or you want to request a copy of your account data, our support team handles it directly. You do not need a ticket number to start — just open the chat from your account page or send an email and reference your registered number.

Team online

Live Chat

Available directly from your account page. Start a chat session, give your registered mobile number, and we'll pull up your account details and any relevant transaction records.

Email Support

Send your query to the support address shown in your account dashboard. Include your registered number and the specific clause or transaction you are asking about for a faster response.

In-App Help

Open the Help section inside your account, navigate to Terms and Billing, and you will find clause summaries and a direct link to start a support conversation without leaving the page.

Questions About These Terms

The questions we hear most often about account rules, payment conditions, and how to act on your rights under these terms.

These terms apply to anyone who opens or uses an mh88 account on mh88. Access is available only where local law permits, and you confirm eligibility when you create your account.

We notify you before any change that affects your wallet or account behaviour, using the contact method on file. Minor clarifications that do not change your rights may be updated without advance notice.

Funds already credited to your account wallet at the time of suspension are held and processed according to our dispute and closure procedure. Contact support with your transaction reference to start that process.

Open a dispute from the Transactions section of your account within the timeframe stated in the payment terms. Include the Raast reference number and the amount, and our team will investigate and respond in writing.

We retain account and transaction records for the period required by applicable regulations after closure. You can request a data export before closing your account via the email address in your dashboard.

Submit a closure request through Account Settings or by emailing support with your registered number. We will confirm the request, process any remaining wallet balance, and send written confirmation once the account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.